Electronic Health Records Get Personal

by Ross White

As I discussed in my first post, electronic health records hold great promise to improve the efficiency and quality of healthcare, but also raise a number of important questions about how best to ensure the preservation of patient privacy. Some of these concerns came to fruition at a recent annual appointment with my asthma and allergy specialist, a physician I’ve known since before I can even remember. His practice, which includes three other physicians, adopted electronic medical records about four months ago. Luckily I didn’t have any significant changes in my health, so I was able to slip in several questions about his general impressions and uses of the new electronic medical record system.

Before seeing the physician, I was asked several questions by the nurse about my basic medical history, current medications, and other relevant health and personal data for input into my newly minted electronic health record. Much of this health data will presumably not need to be entered at subsequent visits, but it added at least an additional five minutes of nurse work. Once I finally saw my physician, he seemed less than enthusiastic about the practice’s decision to adopt electronic health records. He expressed the commonly cited critique that they seem to slow down clinical practice and reduce the amount of face-to-face interaction with patients, at least initially. Some of these issues will likely subside as technology progresses and physicians are more easily able to attain “meaningful use,” but they remain a practical concern at this time.

What struck me most about my visit was my physician’s inability or unwillingness to clearly communicate to me the reasons for adopting an EHR system. When I asked whether he, or other patients, have privacy concerns, he offered a very pessimistic outlook—like any other data that is shared electronically, it is susceptible to hacking. I wasn’t sure how to respond to this comment, so I said nothing. My concerns were not assuaged. Although the EHR system at my physician’s office is not yet linked to other provider systems, such a move appears imminent. When first checking in for the appointment I was given a form to authorize the creation of a personal “eEHX Summary,” which could can be shared with other doctors, nurses, and health professionals. This eEHX summary includes vital medical information, such as medications, allergies, recent diagnoses, and surgeries, but not “detailed confidential notes from [an] office visit.” This information may include “sensitive” information such as mental health, substance abuse, sexually transmitted disease, and sexual abuse information may be included in the summary.

The form promises that all information will be encrypted;  only authorized professionals who agree to privacy and security policies will be able to access it; and technology will allow for tracking of who and when the summary is accessed. While patients are able to request a list of who has accessed the electronic record, sharing of that information is not the default. While these practices are commendable, perhaps, as suggested in my previous post, patients should be automatically notified every time the health record is accessed.

My physician’s practice clearly is making an effort to educate its patients about how electronic health records will be used and shared in the future, but I fear that few patients will take the time to read or contemplate the long-term consequences of the eEHX Summary. The authorization form was included in a stack of at least 5 pages, including a HIPAA form, which many patients simply sign and date without reading. I would have been otherwise oblivious about the new EHR system—neither the nurse nor physician provided information, or gave me an opportunity to ask questions, about the new technology.

I consider myself a rather educated health consumer and patient, but many others lack the health literacy—or are too apathetic—to ask necessary questions about how their health data is being used and exactly what they are consenting to. I’m also not entirely certain that I would have asked as many questions as I did if I were seeing a new physician with whom I do not already have an extensive patient-physician relationship. While patients have a certain level of personal responsibility for their own health, when it comes to the deployment of new technology, the onus should fall on the clinician to ensure patients understand the reasons for clinical practice changes.

No doubt electronic records will make it easier for my physician to track vital health data—such as spirometer readings—for asthmatics such as myself, but I worry that the patient information and sharing infrastructure is not yet prepared for a system-wide transition. As physicians across the country continue to struggle with the costs, efficiency, and practice habit consequences of electronic health records, they should at the same time pay more attention to informing patients about these changes. The benefits of electronic health records will be lost if patients grow to resent the technology and lose trust in the very clinicians who are supposed to help them.

photo credit: Trend Micro


Ross is Public Policy Associate at The Hastings Center and a graduate student in philosophy and social policy at George Washington University. Follow him on Twitter @rossswhite.


3 thoughts on “Electronic Health Records Get Personal

  1. Amy Myers says:

    Interesting experience from the patient perspective Ross. I have a lot of the same feelings when I’m in the physician’s office and realize that I’m a fairly educated health consumer and that other like you said might be too apathetic or uninformed to ask such questions.

    An interesting aside, and I’m wondering what the implications are here, a friend of mine that is expecting went to see her OB the other day who has been on and EHR for a few years now and was informed that they are now transferring back to paper records. Perplexing decision, no?

  2. That is very bizarre, especially if they received federal funding to implement the system in the first place. I would imagine that a specialty such as OB would be most likely to have an EHR system, given the heavy reliance on imaging technology and the need to share information with other caretakers. Although a lot of clinicians have been unhappy with EHR systems once they have them, I think that’s the first time I’ve heard of someone reverting back to paper. Weird…I’d be interested to hear the OB explain that to patients.

  3. mbiddle23 says:

    Thank you for sharing this article on EHR .I have been doing research online on this subject because I have been hearing so much about it. That’s how I came across your blog. I found your article very interesting and insightful. I am definitely going to share this article with my co workers. Thank you again for sharing!

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